Leveraging Trust-Building for Organizational Engagement

April 14, 2025

Speakers
  • Emma Jones portrait
    Emma Jones Executive Vice President and Owner, Credo

As more colleges and universities struggle with financial resources and capacity bandwidth, higher education associations and organizations face an increasingly challenging environment in which to meaningfully engage member institutions. Simultaneously, trust continues to be identified as a key component of successful post-pandemic leadership. In this landscape, association leaders must place intentional focus on trust-building across stakeholders. The fact remains that trust is built initially between people, not between entities or organizations. As such, to create and reinforce trusted relationships with these key constituents, we must consider how leaders and colleagues can show up for each other most meaningfully and build real connections to our value proposition. Using a practical framework, this session will explore the factors of trust that inform our professional and stakeholder relationships and facilitate learning across organizations for effective trust-building at the association level.

Council of Independent Colleges